The customer is a category leader in sports equipment manufacturing.

Situation

The customer defined a new product development process to replace their manual, meeting-based process.  This new phase-gated process encompassed product development from concept to launch.  To ensure a successful launch of the new process, they needed a tool to enable team management, task management, quality deliverables, schedule management, and gate reviews.  They needed to include a broad range of stakeholders in the process including demand planning, design, development, finance and administration, logistics, marketing, merchandising, sales, and supply.  Visibility was required at a variety of levels to support the process, such as by category, by functional area, and for the individual stakeholders.

Solution

DataLan configured InnovaOPN to match customer’s new product development process.  InnovaOPN enabled the full range of stakeholders to work in the new process, established deliverable standards, ensured project schedules were met, and provided visibility at the personal, project, category, functional, and process levels.   This enabled clear responsibility and accountability to all process tasks.  As the company worked in the new process, they needed to make role and deliverable changes which were easily accommodated in InnovaOPN by simple configuration changes.

Benefits