The customer is a US subsidiary of one of the world’s largest financial institutions, operating in five segments: Retail Banking, Corporate Banking, Global Banking, Global Markets, and Other. The company is headquartered in Tokyo, Japan.

Situation

The institution needed to manage the loan application process across multiple departments and geographies, assembling complex and in some cases, multi-lingual, compound documents.  The resulting documents needed to be made available to the home office for final loan review and approval.  A complex security model, integrated with existing customer access control systems and taking into account customer access, division, and department, was a critical component of the solution.

Solution

DataLan provided a custom solution on the SharePoint platform that provides secure access to customer and loan application documents for local and home office users.  The solution integrates with the institution’s customer access authorization database so that the existing client authorization process seamlessly extends to the new application.  Automated document assembly and publishing via third-party PDF generating software has streamlined the loan process, and the collection of important loan and customer relationship documentation has begun the process of replacing physical customer files with virtual electronic files.

Benefits